COVID-19 UPDATES

January 7th 2021

Hi All, and Happy New Year!

I hope you are all coping OK with our third (or fourth!) round of lockdown! I just wanted to pop up a quick update to confirm where I stand currently in line with the covid-19 regulations:

Firstly, I am so pleased to confirm that I am working almost as normal throughout this lockdown! My little local post office is still able to remain open so I will still be posting out orders regularly, at least 3 times a week. I will continue to carefully sanitise items before they head out to you, and continue to ensure that I am preparing and packaging all orders in the most sanitary way possible.

We are still unfortunately seeing some delays to Royal Mail postal services, although these are significantly fewer than those we were seeing in the run up to Christmas. I have added the option for tracked and signed for UK delivery to the checkout screen, and this is recommended for those with time restrictions on their orders to be safe. All other orders will be sent out 1st class. Tracked and signed for postage is also recommended for international orders if you would like to monitor your order!

Finally, for all those who have an active wedding or event order with me, please remember that you can get in touch at any stage to make changes to your items. I am offering free changes to all undelivered items for those whose weddings have been effected by the pandemic, and am able to provide itemised receipts and proof of purchase for anyone who is unfortunately having to claim on their wedding insurance. If you have any questions whatsoever regarding orders for weddings, please please get in touch and I will work with you to find a solution to ensure that your order is perfect for your big day!

As always, please give me a shout with any questions at all!

Katie xxx


.

November 22nd 2020

Hi Everyone!

I hope you are all OK during Lockdown 2.0, and keeping your fingers crossed that we can see our friends and families again over the holiday period! I just wanted to add a quick update unfortunately regarding postage delays. I send all items via Royal Mail 1st class, or ParcelForce48. We are experiencing delays to both of these services simply due to the demand placed on the postal services at this time of year, made only worse by the ongoing pandemic and people relying more and more on delivery services of all types. To try and combat this, I will be sending as many parcels as possible with tracking/signed for to try and keep an eye on this. Because of these delays, I do also want to advise that the last date to place and order and guarantee delivery in time for Christmas will be December 8th 2020. I will be keeping my stock lists up to date to ensure that there are no discrepancies when placing Christmas orders.

In regards to Weddings, as before please do get in touch with me if you have any questions about your orders or need to make any changes - I promise to do everything I can to ensure your orders go as smoothly as possible during these difficult times.

As always, if you have any questions at all, please get in touch with me!

Katie xx

.

September 23rd 2020

Hi all,

Given the announcements this week introducing more COVID-19 restrictions within England, in particular the decision that weddings will now be reduced in numbers from 30 to 15 people, I am sure there are a lot of you that are going to be feeling frustrated, upset and confused about which path to take.

If you have an active order with me and need to make any changes, or want to postpone until decisions have been made, please get in touch and let me know. I will do everything in my power to work with you to make sure your order is exactly what you want and need for your big day.

I am now offering many free changes and huge discounts on remakes and new orders to brides and grooms effected by the pandemic.

Please know I am sending so much love your way, and get in touch if you have any questions at all.

Stay safe!

Katie xx

.

August 2020

Hello! I am so happy to be able to open up my order books again officially after these long, hard few months. I am so, so grateful for everyone’s patience and am so pleased to be back and am currently working through any and all messages and requests.

If you ordered a wedding sign from me for a wedding that was unable to go ahead, please get in touch and we can have a chat about remakes and edits to any orders you have already received.

The current turnaround for paper crafts is 10-14 days, and 14-21 days for all other orders. I will keep my social media updated and will be prioritising orders for those with 2020 weddings and events in terms of delivery times.

I will be posting out as normal but please allow an additional week due to the risk of postage delays, and I am able to organise sanitary and socially distanced collections and deliveries within the local area.

Thank you all, I hope you and your loved ones are all safe and well! Here’s to the new normal, whatever that may be.

Katie xx